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Terms of Service

Last updated: 7 April 2026

These Terms of Service ("Terms") govern your access to and use of the Doreva platform and website at doreva.ai (the "Service"), operated by Doreva Pty Ltd (ABN 49 610 421 639) ("Doreva", "we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

1. Definitions

  • "Account" means the user account you create to access the Service
  • "Content" means any data, documents, text, or materials you upload, input, or generate through the Service
  • "User" means any individual who accesses the Service through an Account
  • "Organisation" means the company or entity associated with your Account
  • "Generated Content" means tender proposals, compliance matrices, and other outputs produced by the Service using your Content

2. Account Registration

  • You must provide accurate, complete information when creating an Account
  • You are responsible for maintaining the security of your Account credentials
  • You must notify us immediately of any unauthorised access to your Account
  • You must be at least 18 years of age to use the Service
  • Each Account is for a single User. Sharing login credentials between individuals is not permitted

3. Use of the Service

3.1 Permitted Use

You may use the Service to:

  • Upload business evidence (case studies, CVs, certifications) for tender proposal generation
  • Generate tender proposals, compliance matrices, and related documents
  • Manage and organise your tender evidence library
  • Collaborate with authorised team members within your Organisation

3.2 Prohibited Use

You must not:

  • Use the Service for any unlawful purpose or in violation of any applicable law
  • Upload content that infringes the intellectual property rights of any third party
  • Attempt to access another Organisation's data or another User's Account
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service to generate misleading, fraudulent, or deceptive tender submissions
  • Upload content containing malware, viruses, or harmful code
  • Resell, sublicense, or redistribute access to the Service without our written consent
  • Use automated tools (bots, scrapers) to access the Service without authorisation
  • Intentionally fabricate evidence, qualifications, or experience that your Organisation does not possess

4. Your Content and Intellectual Property

4.1 Ownership

You retain full ownership of all Content you upload to the Service. Doreva does not claim any ownership rights over your Content.

4.2 Generated Content

Generated Content (tender proposals, compliance matrices, and other outputs) produced by the Service belongs to you. You are granted a perpetual, worldwide licence to use, modify, and distribute Generated Content for your business purposes.

4.3 Licence to Doreva

By uploading Content, you grant Doreva a limited, non-exclusive licence to process your Content solely for the purpose of providing the Service to you. This licence terminates when you delete your Content or close your Account. We will never:

  • Use your Content to train AI models
  • Share your Content with other users or organisations
  • Use your Content for marketing or any purpose other than delivering the Service to you

4.4 Accuracy and Responsibility

The Service generates tender proposals based on evidence you provide. You are solely responsible for:

  • Reviewing and verifying all Generated Content before submission
  • Ensuring the accuracy of all claims, qualifications, and evidence in your submissions
  • Compliance with all applicable procurement rules, regulations, and tender conditions
  • The final tender submission in its entirety

Doreva is a drafting tool. It does not guarantee the accuracy, completeness, or success of any tender submission.

5. Subscription and Payment

5.1 Pricing

Access to the Service is provided on a subscription basis. Pricing details are available on our website or upon request. All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise.

5.2 Billing

  • Subscription fees are billed in advance on a monthly or annual basis
  • Payment is processed via secure third-party payment processors
  • You must provide valid payment information and keep it up to date

5.3 Cancellation

  • You may cancel your subscription at any time through your account settings or by contacting us
  • Cancellation takes effect at the end of the current billing period
  • No refunds are provided for partial billing periods, except where required by Australian Consumer Law

5.4 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified by agreement.

6. Service Availability and Support

  • We aim to maintain high availability but do not guarantee uninterrupted access to the Service
  • We may perform scheduled maintenance with reasonable notice
  • We provide customer support via email and scheduled calls during Australian Eastern business hours
  • We reserve the right to modify, update, or discontinue features of the Service with reasonable notice

7. Data Protection and Security

Our commitment to protecting your data is detailed in our Privacy Policy. Key points:

  • All data is hosted in Australia (GCP Sydney region)
  • Data is encrypted in transit and at rest
  • Each Organisation's data is strictly isolated
  • Your Content is never used to train AI models
  • Multi-factor authentication is available on all accounts

8. Limitation of Liability

To the maximum extent permitted by law:

  • Doreva is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising from your use of the Service
  • Doreva is not liable for the outcome of any tender submission, whether successful or unsuccessful
  • Doreva is not liable for errors, omissions, or inaccuracies in Generated Content that you did not identify during your review prior to submission
  • Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total fees you paid to us in the 12 months preceding the claim

This limitation of liability does not apply to liability that cannot be excluded under Australian Consumer Law.

9. Indemnification

You agree to indemnify and hold harmless Doreva, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service in violation of these Terms
  • Content you upload that infringes third-party intellectual property rights
  • Tender submissions you make using Generated Content
  • Any misrepresentation in your tender submissions

10. Termination

10.1 By You

You may terminate your Account at any time by contacting us or through your account settings. Upon termination, your Content will be deleted within 30 days.

10.2 By Doreva

We may suspend or terminate your Account if:

  • You breach these Terms
  • You use the Service for fraudulent or illegal purposes
  • Your payment is overdue by more than 30 days
  • We are required to do so by law

We will provide reasonable notice before termination, except where immediate action is required to prevent harm or comply with legal obligations.

10.3 Effect of Termination

Upon termination:

  • Your access to the Service will cease
  • You may request an export of your Content before termination takes effect
  • Your Content will be deleted within 30 days, except where retention is required by law
  • Sections 4, 8, 9, and 12 survive termination

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect by:

  • Posting the updated Terms on this page with a revised "Last updated" date
  • Sending a notice to the email address associated with your Account

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may terminate your Account before they take effect.

12. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Australia and the State of New South Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Before commencing legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

13. General Provisions

  • Entire agreement — These Terms, together with our Privacy Policy, constitute the entire agreement between you and Doreva regarding the Service
  • Severability — If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect
  • Waiver — Our failure to enforce any provision of these Terms does not constitute a waiver of that provision
  • Assignment — You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets

14. Contact Us

If you have questions about these Terms, contact us: